Return & Refund Policy

Thank you for shopping at Westminster Tech

(https://bobbysrussianblues.wixsite.com/westminstertech). We value your satisfaction and strive to provide high-quality tech products and services. If you are not entirely satisfied with your purchase, we are here to help.

1. Physical Products & Hardware

Returns

You have 30 calendar days from the date you received your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all accessories, manuals, and warranty cards included.

Proof of purchase (receipt or order confirmation email) is required for all returns.

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Non-Returnable Physical Items

Custom-built or personalized hardware setups.

Clearance or "Final Sale" items.

Products with missing serial numbers or altered tamper-evident seals.

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Return Shipping

Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged, defective, or incorrect due to our error.

Shipping costs are non-refundable.

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2. Tech Services & Consultations

Service Cancellations: You may cancel a scheduled service or consultation up to 24 hours prior to the appointment time for a full refund. Cancellations made within less than 24 hours may be subject to a cancellation fee.

Completed Services: Payments for completed tech support, installation, or repair services are non-refundable. If you are unsatisfied with the quality of service provided, please reach out to us within 7 days of service completion, and we will work to resolve the issue.

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3. Refunds Process

Inspection: Once we receive your returned physical item, our team will inspect it and notify you of the status of your refund.

Approval: If approved, your refund will be processed back to your original payment method (Credit Card, PayPal, etc.).

Processing Time: Credit card refunds typically take 5–10 business days to appear on your bank statement, depending on your card issuer's policies.

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4. Damaged or Defective Items

If you receive a product that is damaged in transit or defective upon arrival, please contact us within 48 hours of delivery  with:

Your Order Number

Clear photos/videos of the damaged item and packaging

We will issue a prepaid shipping label and send a replacement or process a full refund right away.

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5. How to Start a Return

To initiate a return or request assistance with a refund, please contact us:

Email: [Insert Support Email Address]

Contact Form: [Link to your website contact page]

Business Hours:  Monday – Friday, 9:00 AM – 5:00 PM EST

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